The Top 10 Requirements from real clients in the past 12 months

We talk to leads and clients all day about what they need out of an Intranet. Here are the top 10 over the past 12 months:

1. Flexible, powerful form builder (drag-and-drop creation, multi-column layouts, pagination, templates).
2. Robust conditional logic and workflow triggers for forms (field-value conditions, multi-step actions, assign-to and notification rules).
3. File handling within forms and CMS (multi-image uploads, larger file limits, drag-and-drop bulk upload with folder-structure support, attachments included in exports).
4. Reporting and exports (configurable report columns, filtered exports including images and section data, drill-down from summary counts to user lists).
5. Mobile-first app features (branded mobile app or webview wrapper, push notifications, reliable notification badge/behaviour, Android parity with iOS).
6. Strong search and AI capabilities (scoped semantic search / chatbot for policies and documents, plus standard advanced search and “best bets” controls).
7. Policy and compliance management (policy manager, mandatory acknowledgements, certificate tracking, automated expiry reminders).
8. User and group management / authentication (bulk user import, Azure/Entra/Azure AD and other SSO options, default user attributes, group-admin read-only visibility for direct reports).
9. Learning & events (Academy: courses, quizzes drawn from a question bank, SCORM completion tracking; event creation/registration with attendance and calendar integration).
10. Document management improvements (document versioning without breaking URLs, document pack/compile features, quick bulk edits and folder permissions inheritance).